Niche Inscriptions by Singapore Casket

I am settling my Father Niche Inscription with Singapore Casket. Singapore Casket have only one staff called Roger who is well versed with Chinese Inscriptions. We need to have a fax machine so that the art work can be fax to us for confirmation or we have to come to the office to view it. We are living in high technology world and yet the art work cannot be view on a computer.
I also submit the niche location to Singapore Casket. It take another 1 to 2 weeks for everything to be settle and we will be able to store the ash at the Yishun.